JAMB Launches Emergency Counselling Support Centre for Candidates with Urgent Concerns

 

The Joint Admissions and Matriculation Board (JAMB) has announced the establishment of a new emergency counselling platform aimed at providing swift and effective support for candidates facing urgent challenges. Known as the Candidate Counselling Emergency Support Centre (CCESC), the initiative is designed to complement the board’s existing candidate support system and offer immediate relief to those in distress.

This development was disclosed through an official statement published on Friday via JAMB’s verified X (formerly Twitter) account. According to the statement, the CCESC serves as an additional resource for candidates who may require real-time assistance beyond the board’s primary ticketing platform.

The announcement emphasized that while the emergency centre is a valuable tool for addressing urgent matters, JAMB’s ticketing system remains the primary channel for communication and resolution of issues. The board reiterated its commitment to ensuring efficient and responsive service delivery through digital support.

“This move is aimed at reinforcing our existing candidate support structure,” the statement read. “Although the ticketing platform continues to be our most effective and reliable method of communication with candidates, the Candidate Counselling Emergency Support Centre offers an additional avenue for those with immediate and pressing concerns.”

A dedicated phone line has been made available as part of the new support system. Candidates and concerned members of the public can now reach JAMB officials by dialling 0700-220-0016. The board also listed the names of contact personnel at the centre, who include Gbenga, Yusuf, Dubem, Tony, Ogbonna, and Emma. These officials have been tasked with providing timely responses to candidate queries and escalating unresolved matters where necessary.

Unlike the automated nature of the ticketing system, the CCESC offers a more personalized touch. Candidates can now speak directly to trained support representatives who are well-versed in the board’s procedures and able to guide them through the steps to resolve their problems. Whether it’s issues relating to examination slips, registration errors, or technical hitches during CBT sessions, the new centre is expected to ease the burden for thousands of candidates.

Education stakeholders have welcomed the move, describing it as a proactive measure that will enhance transparency and trust between the examination body and its numerous candidates. Some parents and guardians who spoke to education correspondents expressed hope that the emergency support line will prevent delays in problem resolution—particularly during the tense examination period.

Over the years, JAMB has consistently upgraded its technological infrastructure to address the evolving needs of candidates. From implementing biometric verification and introducing CBT examinations to the digitization of admission processes, the board continues to lead in the modernization of Nigeria’s tertiary education admission system. The launch of the emergency support centre is the latest addition to its catalogue of reforms aimed at improving candidate experience.

Nonetheless, JAMB urged candidates to remain calm and patient while seeking assistance, especially during peak periods when call volumes may be high. The board also maintained that the ticketing system, accessible through its official website, still offers the fastest turnaround for most complaints and inquiries.

Candidates are encouraged to first explore the ticketing platform for non-urgent issues and only utilize the emergency line when situations require immediate intervention. This measure, the board explained, will ensure that the emergency line remains available to those who need it most.

The CCESC initiative not only provides immediate support but also signals JAMB’s recognition of the anxiety that candidates often face during the examination process. By offering multiple communication channels, the board is working to build a more inclusive and responsive support system for Nigeria’s aspiring university students.

As the examination season progresses, all eyes will be on how effectively the new support centre manages the expected surge in inquiries. For many candidates, however, the reassurance that help is now just a phone call away may be all the relief they need.